Accessibility

Charm City Air Care is built to be read by the people it serves, on the devices they have, with the tools they use. The site aims to meet the Web Content Accessibility Guidelines at level AA: text that contrasts with its ground, pages that work at large zoom and in portrait, navigation that a keyboard can travel, and images that carry text descriptions where they carry information.

Accessibility is a practice on a small site, not a finish line, and pages drift as they are edited. A visitor who finds a page they cannot use, a form that will not submit with their tools, a document they need in another format, is asked to write to [email protected] or call Call for same-day help, and the office will provide the same information another way and fix the page that failed. Requests of that kind are answered inside business hours, Monday through Saturday, 7am to 7pm, and are treated as defect reports, because that is what they are.